Our logistics are handled by Asendia Singapore,
through the global network of its parent companies, Swiss Post and La Poste,
alongside DHL Express for expedited deliveries.

Local deliveries in Singapore are shipped via SingPost End to End Delivery.

United States:
Our shipping calculator accounts for "DDP" (Delivered Duty Paid) on all orders bound for the U.S. This allows for applicable tariffs to be calculated upfront and collected at checkout, to ensure smooth delivery.

Global Market:
All other (non-U.S.) orders will be shipped "DDU" (Delivered Duty Unpaid).

Quality Assurance:
To maintain strict quality standards, all our products are individually inspected and packaged in-house.

Final Sale Policy:
Due to hygiene and food safety regulations, items designed for direct contact with food
are considered final sale and non-returnable.
This applies to our range of espresso tools once they leave our facility.

Accepted Returns:
We will gladly honour returns for any items damaged in the course of shipping.
In such a scenario, please contact us within 48hrs of delivery, so that we may coordinate this remedial process with you.